Welcome to drinksdispatch.com — we’re glad you’re here!
We want every shopping experience with us to be smooth, enjoyable, and worry-free.
If something doesn’t meet your expectations, our return and refund process is here to help.
1. Our Commitment
Your satisfaction is our priority.
If your purchase isn’t what you hoped for, you may request a return within 30 days of receiving your order.
2. Items Eligible for Return
To be eligible, items must:
- Be unused and in original condition
- Include all original packaging and accessories
- Include proof of purchase (order number or receipt)
Items that cannot be returned:
- Personalized or custom-made products
- Perishable or hygienic goods
- Final sale or clearance items
- Gift cards
Not sure? Contact us — we’re happy to check for you.
3. How to Start a Return
Getting started is easy:
- Email our support team at [email protected]
- Include your order number, item details, and reason for return
- Our team will guide you with clear next steps
Please wait for our confirmation before sending items back.
4. Return Shipping
Return shipping fees depend on the reason:
- Customer pays if returning for personal reasons
(e.g., changed mind, wrong size, no longer needed) - We pay if the item is defective, damaged, or incorrect
We recommend using a trackable shipping method.
5. Refunds
Once we receive and inspect your returned item, we’ll notify you.
If approved:
- Refunds go to your original payment method
- Processing typically takes 3–7 business days
Note:
Shipping fees are non-refundable, unless the issue was our fault.
6. Exchanges
We’re happy to offer exchanges if:
- Your item is defective
- The wrong item was delivered
Email us at [email protected] and we’ll take care of it.
7. Canceling an Order
If your order has not yet shipped, we can cancel it.
Once shipped, cancellations must follow our return process.
8. Order Problems
If something is missing, damaged, or incorrect, please contact us within 7 days of delivery.
Send clear photos and your order number to:
? [email protected]
9. Contact Us Anytime
We’re here to help with all return or refund questions:
? [email protected]
? https://drinksdispatch.com
Thank you for choosing drinksdispatch.com — we appreciate your trust and look forward to serving you again!